In case of low quality reasons, our platform does not accept returns, only exchanges.
The replacement needs to meet the following conditions:
(1) The product must be unchanged (try to see if the product is suitable and not considered worn);
(2) The product must remain in its original state with all labels and tags;
(3) Each exchange of goods generally has to pay a courier fee 1 USD (depending on product weight or dimensions).
When the user confirms that the product has quality problems, he/she needs to contact our customer service to inform specific problems, the number of products, and take photos to provide relevant evidence to the customer service. We support the user's return and exchange according to the specific situation!